After buying 3 NEW motorhomes and campers in the past and being disappointed to find many issues with each of them over time, I decided to look into getting a professional inspection on a new Jayco North Point 390CKDS fifth wheel that I was hoping to buy. Not having a referral and having never worked with an RV inspector before, I found a local company that seemed to fit the bill that had been doing them for about three years in and around the Fargo, ND area.
I recently had the pleasure of working with North Star RV Inspections for an inspection on my camper, and I couldn't be happier with the service I received. From start to finish, the experience was outstanding, and I highly recommend their services to anyone considering buying a new camper or motorhome.
First and foremost, the team at North Star RV Inspections provided me with a level of service that far exceeded my expectations. They were prompt, professional, responsive, and went above and beyond to ensure that my inspection was thorough and comprehensive. The owner and manager, Wade Johnson, was a pleasure to work with every step of the way. His knowledge and attention to detail were evident throughout the inspection process.
When buying a new rig from a solid brand like Jayco, you would think that it should have a clean bill of health, especially if the dealer has already done their walk thru. However, Wade found over 40 issues that the dealer missed and fully addressed before I took possession (Wade came back and made sure!) . The issues ranged from lack of sufficient sealant on the roof, to incorrectly wired batteries, to even small things like a missing sink plug in a bathroom. Having all of these things resolved before picking the unit up will undoubtedly save me a ton of headaches down the road.
What impressed me the most about North Star RV Inspections was their commitment to customer satisfaction. First, when the dealer was not prepared for his inspection (they didn't have propane in the tanks and the drinking water was not connected, so those systems could not be tested), he returned for a second visit to complete the inspection. Then, a week after the inspection, I encountered an issue with my leveling system on a Saturday when both the camper manufacturer and leveling system manufacturer support departments were closed. Frustrated and unsure of what to do, I reached out to Wade for assistance. Despite it being his day off, he didn't hesitate to take my call and help me troubleshoot the problem. In just 10 minutes, he guided me through the steps to resolve the issue, providing exceptional support when I needed it the most. He has also told me several times to call if I ever have questions or need anything at all with my camper going forward. It's this kind of dedication and willingness to go the extra mile that sets North Star RV Inspections apart from the rest.
Another aspect that I appreciated was their fair pricing. North Star RV Inspections provided excellent value for the services rendered. Considering the level of expertise and the thoroughness of the inspection, I believe the investment was well worth the peace of mind it brought me. Their pricing was transparent and reasonable, without any hidden fees or surprises.
Overall, my experience with North Star RV Inspections was fantastic. They delivered top-notch service, prompt assistance, fair pricing, and exceptional customer support. If you're in the market for a new camper or motorhome, I highly recommend reaching out to Wade Johnson and his team. Their expertise and dedication to customer satisfaction will ensure that your investment is well-protected and that you can enjoy your RV with peace of mind. North Star RV Inspections has earned my highest recommendation, and I would not hesitate to work with them again in the future.